CUSTOMER SUPPORT
Grievance Redressal
How to raise a complaint, who handles it, and how to escalate it.
Effective Date: November 2026 | Version 1.0 | NPay Technologies Pvt. Ltd.
1. Grievance Redressal Officer
Our Grievance Redressal Officer is:
Name: Mr. Rahul Kumar Yadav
Designation: Grievance Redressal Officer
Email: info@npayindia.com
Phone: +91 70651 09994
Hours: All days, 9:00 AM to 7:00 PM IST
2. How to Raise a Complaint
To help us resolve your complaint, please share:
Your name and registered mobile number
The transaction reference, PNR or voucher number
The date of the transaction and a short description of the issue
3. Escalation Matrix
Start at Level 1. If your complaint is not resolved, escalate it to Level 2.
| Level | Contact | Details |
|---|---|---|
| Level 1 | Customer Support | +91 70651 09994, info@npayindia.com (Mon to Sat, 9 AM to 7 PM IST) |
| Level 2 | Grievance Redressal Officer | Mr. Rahul Kumar Yadav, +91 70651 09994, info@npayindia.com |
4. Response Time
We acknowledge grievances within 24 to 48 hours.