Travel Terms of Booking
The terms that apply to flight, hotel and bus bookings made through NPay India.
1. Our Role
NPay Technologies Pvt. Ltd. ("NPay") acts as a booking agent for the airline, hotel or bus operator. We are not the carrier, hotel or operator, and we do not provide the travel or stay itself.
Your journey or stay is also governed by the terms of the airline, hotel or bus operator that provides it.
2. Fares and Charges
Before you confirm a booking, the following are shown separately:
Base fare or room rate
Taxes and airline or supplier fees
Convenience fee
GST, where applicable
3. Passenger Details
The passenger name must match the government-issued ID or passport used for travel. Check all details before you confirm a booking, because a correction may be refused or charged by the airline, hotel or operator.
4. Your Travel Responsibilities
You are responsible for:
Reaching the airport, station or hotel in time for check-in and carrying valid ID
Holding any passport, visa and health documents your journey requires
Following the baggage and conduct rules of the airline, hotel or operator
5. Cancellations and Schedule Changes
Cancellations, no-shows, partial cancellations and schedule changes are covered by our Cancellation & Refund Policy.
6. Help With a Booking
Contact us with your PNR or voucher number:
Email: info@npayindia.com
Helpline: +91 70651 09994
7. Governing Law and Jurisdiction
These terms are governed by the laws of India. The courts at Delhi have jurisdiction over any dispute.